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Privacy Policy

Effective Date: 03/01/2026

Elevation Outdoor Services values your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have—especially related to SMS/text messaging.

1) Business Information (Who We Are)

Business Name: Elevation Outdoor Services LLC
Location: Union, KY 41091 (Northern Kentucky service area)
Phone: 859-544-0500
Contact Page: elevationoutdoorservices.com/contact-us
Email: office@elevationoutdoorservices.com

2) Information We Collect

We may collect the following categories of information:

  • Contact information: name, phone number, email address, and home/service address (for estimates, scheduling, and service).
  • Project/service information: details you submit about your project (e.g., site details, requested services, messages you send us).
  • Communication information: records of calls, emails, and text messages (including message content and timestamps).
  • Website/contact form information: information you submit via our website forms (such as the Contact Us form).
  • Device/usage data (if applicable): basic analytics such as IP address, browser type, and pages visited, collected via cookies or similar technologies (depending on how the site is configured).

3) How We Use Your Information

We use customer information to:

  • Provide estimates and perform services (including concrete, hardscapes, excavation/site prep, and fiberglass pool installation).
  • Communicate with you about scheduling, project updates, and customer support.
  • Send invoices, payment reminders, and service-related notifications.
  • Improve our operations, customer experience, and internal recordkeeping.

4) Text Messaging (SMS) Privacy Disclosures

If you opt in to receive texts from Elevation Outdoor Services, you may receive messages such as appointment coordination, project updates, estimate follow-ups, invoice/payment reminders, and customer support communications. Message frequency varies. Message and data rates may apply.

Opt-out: Reply STOP to unsubscribe at any time.

Help: Reply HELP for assistance, or call 859-544-0500.

Important mobile data statement (carrier expectation):
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except as necessary to provide messaging services (e.g., message delivery providers) or as required by law.

5) How We Share Information

We may share your information only as needed to operate our business, including:

  • Service providers / vendors who help us run our operations (for example: scheduling/CRM tools, communication tools, payment processors).
  • Legal / compliance if required by law, regulation, subpoena, or to protect rights and safety.

We do not sell your personal information.

6) How We Store and Protect Information

We use reasonable administrative, technical, and physical safeguards designed to protect your information, such as restricted access to systems and secure tools used to manage customer communications and records.

7) Data Retention

We retain customer information as long as needed for legitimate business purposes (e.g., providing services, recordkeeping, resolving disputes) and as required by applicable laws.

8) Your Rights and Choices

You can:

  • Request to review, correct, or update your personal information.
  • Request that we delete certain information, subject to legal and business recordkeeping requirements.
  • Opt out of SMS at any time by replying STOP.

To make a request, call 859-544-0500 or contact us through our website contact form.

9) Cookies and Website Analytics

Our website may use cookies or similar technologies to support site functionality and understand how visitors interact with our site. You can control cookies through your browser settings.

10) Children's Privacy

Our services and website are not intended for children under 13, and we do not knowingly collect information from children.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Effective Date."

12) Contact Us

For privacy questions or requests:

Phone: 859-544-0500
Web: elevationoutdoorservices.com/contact-us
Email: office@elevationoutdoorservices.com

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